FAQ's

Contact Information

HOURS OF OPERATION
Monday – Friday, 9:30am – 4pm (EST)

ORDERS/QUESTIONS
laura@lauramartinphotography.ca

What is your return policy?

All sales are final. We have a non-returnable and non-refundable policy.
If you received the wrong order or your order was damaged in transit please contact laura@lauramartinphotography.ca

Do your prices change over time?

All prices are subject to change. Prices may be adjusted at any time. 

What are your print sizes?

LMFAP offers print sizes in 2 categories; 'Full Frame' and 'Square'.

Full Frame images come in 3 sizes, named after the iconic Canadian coffee shop;

• "Small Regular" are: 12” x 18”
• "Medium Double Double" are: 16” x 24”
• "Large Triple Triple with Milk" are: 24” x 36”

Our Square images come in 3 sizes, named after the iconic Canadian Cottage country staple;

• “Indica” are: 20” x 20”
• “Sativa” are: 24” x 24”
• “Hybrid” are: 30” x 30"

Do you offer framing?

Unfortunately, not at at this time. 

We are researching framing options - We want to ensure quality as well as cost effectiveness for my valued customers.

Do you collaborate with other brands/people?

Yes! I’d love collaborate and work on various projects.
If you have an idea or want to discuss a way for us to work together, please email laura@lauramartinphotography.ca

When will I receive my order?

Orders are filled as they are placed. Printing takes approximately 5 business days and are shipped upon printing by our professional print lab, based in Toronto.

From there, they are shipped by Canada Post.

Do you ship worldwide?

We ship everywhere Canada Post delivers.
Extra shipping charges may be applied for international orders. 

This is a gift - Do you include the price within the package?

We do not include a price / invoice within any of our shipments. 

Want to include a handwritten note within your order? Just email your order number and message to laura@lauramartinphotography.ca 

Are your images Photoshopped?

The only Photoshop I use on my images is to correct exposure/white balance, and to remove the stake/pole/person holding up the balloons.

Here’s an example.

Before;

  

After;

What happens to the balloons after the shoot?

During the shoot the balloons are not filled with helium, so there is little risk to the balloons flying away and polluting the environment. 

The balloons are kept secured with a string/fishing wire and tied to a stake or wooden pole in order to hold them up.

When finished with the balloons, if they are in good shape, I deflate them and save them for future projects. If they are damaged, or I'm in a location that it's not possible to deflate them, I pop them and properly dispose of them.

I ensure to leave nothing behind and the environment is left exactly as I found it.